Frequently Asked Questions (FAQ)

Here you can find answers to the most important questions about orders, shipping, and our products.

Shipping and Delivery

How long does shipping take?

Orders are processed on business days within 24 to 48 hours. Delivery from Germany via UPS: Germany 1 to 3 business days, EU 3 to 5 business days.

Where is my order shipped from?

All orders are shipped from our warehouse in Germany.

Which payment methods are available?

We accept credit and debit card (Stripe), PayPal, Klarna, and Stripe payment links.

Is payment secure?

Yes. All payments are encrypted and processed through certified providers such as Stripe and PayPal.

Are your products safe?

Yes. Our products comply with EU food regulations and are manufactured under strict quality standards.

Are supplements considered medicine?

No. They are food supplements and not medicine.

Can I take the products daily?

Yes, as long as you follow the recommended daily dosage shown on the product.

Can I return my order?

Yes, you have a legal 14-day right of withdrawal.

Can I return opened products?

No. For hygiene and safety reasons, opened supplements cannot be returned.

Do you make medical promises?

No. Our products do not replace medical advice and are intended only for general support.

Can I combine supplements with medication?

If you are unsure, you should always consult a doctor or pharmacist.